Returns

We maintain a 14-day window for returns and refunds from the date of purchase. Regrettably, if this period has passed, we are unable to provide a refund or exchange.

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Eligibility for refund

You are eligible for a full refund if:
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• the book itself is defective or damaged upon receipt.
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However, you cannot request a refund if:
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• you decide you no longer want the product;
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• the product does not align with your individual preferences or tastes; or
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• the product does not meet your personal expectations; or
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• it is suspected or evident that the book has been intentionally damaged or mishandled after delivery; or
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• damage to the book could not have occurred during transit.
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In exceptional cases, if you do not meet the aforementioned criteria but believe you have a valid reason for a refund, we encourage you to reach out to us at help@necessitatingchange.com. We will review your case individually and make a decision at our discretion. Our goal is to ensure fair treatment for all our customers while maintaining our business principles.

Please note that non-tangible items like the Necessitating Change audio book and e-book are non-refundable.

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Refund request

If you bought the book from an outlet other than NecessitatingChange.com, we kindly advise you to adhere to the respective vendor's return policy for any refund inquiries.
If you bought the product from NecessitatingChange.com, send an email to help@necessitatingchange.com to initiate the refund process. Please include any relevant documentation, such as photographs demonstrating the product defect.

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Return shipment

During the refund process, if you are asked to return your product, kindly mail your product to the address provided in email correspondence received from Necessitating Change.

If you are eligible for a full refund, we will reimburse you for the cost of standard return shipping. Please use a tracked, standard shipping service and retain your shipping receipt. Note that we cannot reimburse for expedited or express shipping services, nor can we assume liability for any loss or damage incurred during transit.

Return of the product is at your discretion and responsibility. Upon receipt and satisfactory inspection of the returned product, and provided it meets the criteria for refund eligibility, a refund for the original purchase amount, including standard shipping cost, will be processed within 10 business days.

If the product was purchased as a gift when purchased and shipped directly to you, the refund will be issued to the gift giver upon return of the product.

The timeframe to complete the refund process might differ based on your location.

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Delayed or unreceived refunds (if applicable)

If you have an approved refund but have not received it yet, first check your bank account. Then contact your credit card company as the refund may take some time to be formally posted. Next, contact your bank as there might be a processing time before a refund is posted. If you have done all of this and the refund is still not received, please email us at help@necessitatingchange.com.

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Lost or undelivered packages

If a package is confirmed as lost and never received, please contact us immediately at help@necessitatingchange.com. We will investigate the issue and, if confirmed, will offer a suitable resolution which may include a replacement or refund, subject to our discretion and available stock.

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Complimentary items & packaging policy

The additional items included with your book (such as the scrapbooked letter, magnet, keychain, holographic sticker, pin, and button) are extended to you as complimentary extras. Excluding the book itself, should any of these items arrive damaged, we are committed to sending a replacement for the specific damaged item or items free of charge. However, please note that you will be responsible for the associated shipping costs.

To request a replacement for any damaged collateral, please email us at help@necessitatingchange.com with photographs demonstrating the defect(s) in the item(s) and we will assist you in this process.
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Regarding our rustic packaging, which encompasses a wax seal, butcher's twine wrap, and kraft and paper wrapping, this too, is provided as a complimentary element intended to enhance your unboxing experience. Nevertheless, it is stipulated that any potential damage to or disassembly of this packaging during transit does not constitute grounds for issuing refunds or replacements.
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If the presentation and unboxing experience are of critical importance for a special occasion or specific purpose, such as in-person gifting, and you are concerned that the condition of the rustic packaging could potentially impact this, we invite you to reach out to us at help@necessitatingchange.com. While our standard policy does not consider packaging condition as grounds for refunds or replacements, we acknowledge unique circumstances may warrant exceptions. Such cases will be reviewed individually and determined at our discretion. Our aim is to balance our commitment to enriching customer experiences with the operational considerations of our business.
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Last Updated: 20th of June 2023