Privacy Policy


This Privacy Policy outlines our commitment to safeguard your privacy rights regarding the collection, storage, utilization, and disclosure of your personal information when you visit or make a transaction on (henceforth referred to as the "Website") in compliance with the Privacy Act 1988 and the Australian Privacy Principles ("APPs") outlined therein. For individuals residing in the European Union, the United Kingdom, or the State of California, additional rights may apply, and we may be subject to extra regulations, as elaborated at the conclusion of this Privacy Policy.

Collection of Personal Information

Upon your visit to the Website, we automatically gather specific details about your device, such as your web browser, IP address, time zone, and some cookies present on your device. As you navigate the Website, we amass information concerning the individual web pages or products you view, the websites or search terms that directed you to the Website, and data about your interaction with the Website. This information, termed "Device Information," is collected through the following methods:

• "Cookies," data files placed on your device or computer often encompassing an anonymous unique identifier. To understand more about cookies and how you can disable them, kindly visit

• "Log files" monitor activities on the Website, gathering data such as your IP address, browser type, Internet service provider, referral/exit pages, and date/time stamps.

• "Web beacons," "tags," and "pixels" are electronic files utilized to record data about your browsing habits on the Website.

In addition, we collect specific personal information from you when you make or attempt to make a purchase via the Website. This information includes your name, billing address, shipping address, payment details (including credit card numbers and Paypal details), email address, and phone number, collectively referred to as "Order Information."
Furthermore, when you sign up to receive our newsletter, opt for other marketing materials, or provide your information to our staff, we also collect your personal information.
In this Privacy Policy, "Personal Information" denotes both Device Information and Order Information, including the additional details collected when you sign up for our services or interact with our staff.

Personal Information safety

We are committed to safeguarding your Personal Information. We undertake necessary measures, including restricting access to your information to our employees who need the data for operational purposes and securing the data on servers protected by passwords.
Nevertheless, it is crucial to recognize that complete internet security is not guaranteed when submitting any Personal Information online. As mandated by the Privacy Act, we implement suitable measures to ensure the Website is safeguarded against external threats, and we advise you to ensure that your computer has adequate protection. If you choose to disclose Personal Information on the Website, we will interpret this as your consent to our collection of this information.
Regardless of the manner in which we acquire your Personal Information, we assure you that we will handle it in line with this Privacy Policy.

Usage of your Personal Information

The Order Information we collect is primarily used to complete orders placed through the Website, including processing your payment details, arranging shipping, and providing invoices and/or order confirmations. Besides, we use this Order Information to:

• Engage in communication with you;

• Evaluate our orders for possible risk or fraud; and

• Share information or advertise our products or services in alignment with your preferences.

The Device Information that we gather assists us in screening for potential risk and fraud, primarily your IP address. More generally, it aids in enhancing and optimizing the Website by generating analytics regarding customer interaction and assessing the effectiveness of our marketing and advertising initiatives.

Disclosure of your Personal Information

We share your Personal Information with third-party entities to assist us in utilizing your Personal Information as outlined above. For instance, we use Google Analytics to understand our customers' usage of the Website – more details on Google's use of your Personal Information can be found at: Opt-out of Google Analytics at:
Additionally, we may share your Personal Information to comply with relevant laws and regulations, respond to a subpoena, search warrant, or other legitimate requests for information we receive, or to safeguard our rights.

Targeted advertising

As explained above, we use your Personal Information to provide you with advertisements or marketing communications we believe may interest you. For a better understanding of how targeted advertising works, visit the Network Advertising Initiative’s ("NAI") educational page at
To opt-out of targeted advertising, you can use the following common links:



• BING –

Alternatively, you can opt-out of some of these services by visiting the Digital Advertising Alliance s opt-out portal at:


Please be informed that the Website does not modify its data collection and utilisation practices upon receiving a Do Not Track signal from your browser.

Accessing and modifying your Personal Information

Under the Privacy Act 1988, you have the right to access and correct Personal Information that we hold.
Accessing your information is usually a complimentary service. Occasionally, we might request that you submit your request in writing to assist our processes. If your Personal Information is more detailed and stored in our archives, a minor fee may be levied to cover the expense of retrieving this information for you. We will notify you of any charges incurred upon your request.
You can request access to and request corrections of the Personal Information we have on file by contacting our customer service team at
We endeavour to respond to requests for access to Personal Information within a span of 30 days.
There are instances where the Privacy Act allows us to refuse your request to access your Personal Information, including circumstances such as:

• Existing or impending litigation related to the Personal Information;

• If the request is deemed frivolous;

• Granting access would constitute a violation of the law;

• Disclosure of the information would pose a threat to health or public safety; or

• Disclosure of the information would infringe upon another individual's privacy.

Any refusal to a request for access to Personal Information will be coupled with an explanation outlining our reasons for doing so. Should you find any information that is not accurate, current, or complete, you may request that we amend this information. In situations where it is impractical to update your Personal Information, we may opt to note your requested modifications and attach them alongside the original Personal Information in our records.

Redirection to other websites

Please be informed that while navigating the Website, you might find yourself redirected to other websites beyond our purview. Such sites may dispatch their own cookies to users, amass data, or request personally identifiable information. As such, we recommend that you review the privacy policy of any third-party site that you may access via links on the Website. This Privacy Policy strictly pertains to our acquisition, storage, and usage of personally identifiable information and does not extend to third-party websites. Bear in mind that any Personal Information divulged online, for instance, through message boards or chat, can be collected and exploited by individuals unknown to you. We cannot guarantee the security of any information you disclose online; such disclosure is at your own risk.

Removal of your Personal Information from our records
If you prefer not to receive ongoing promotional updates or information about our products and services, you may request to be removed from our contact list or marketing database at any time. You can do so by reaching out to us or by using the opt-out feature embedded in our direct marketing, newsletter, or other emails.
Upon your request, we will erase your personal details and will cease to engage in any direct marketing communications with you.

Retention duration of your Personal Information

Typically, we will store and use your Personal Information indefinitely for communication purposes until you "opt out" of these communications. Opting out can be done by notifying us that you no longer wish to receive such communications or by using the opt-out feature embedded in our direct marketing, newsletter, or other emails.

Notice for residents of the United Kingdom and European Union
In accordance with data protection legislation, Necessitating Change, situated at 180 City Road, Southbank, Victoria, Australia, is the designated "data controller".
Your personal data may be transferred to Australia as described in this Privacy Policy. However, we will confirm that we have a legal basis for doing so and, if necessary, ensure appropriate safeguards such as Binding Corporate Rules or standard contractual clauses that offer suitable protection under EU law.
The data we collect from you may be processed by individuals located outside the European Union or the United Kingdom. These individuals may be involved in, among other things, fulfilling your order, processing payment details, and providing support services. By submitting your personal data, you consent to this transfer, storage, and processing.
You have the right to object to the processing of your personal data under specific circumstances or withdraw your consent to the processing of your personal data where this has been given. You also have the right to access information about you and to receive it in a comprehensible form. If you want a copy of some or all of your Personal Information, you can email us at You can also ask us to:

• Update or correct your personal data if you believe it's inaccurate;

• Delete your personal data entirely, under certain conditions;

• If you've provided us with personal data, send you copies of that personal data in a commonly used format and transfer it to another entity;

• Restrict the use of your personal data.

Notice for residents of California

In context of the California Consumer Protection Act (“CCPA”), alongside the information detailed elsewhere in this Privacy Policy, residents of California should note that we may:

• Collect categories of Personal Information including: Identifiers/Contact Information, Characteristics of Protected Classifications Under Federal and State Law, Commercial Information, Purchase History or Tendencies, Internet or other Electronic Network Activity Information, and Inferences drawn from these; disclose categories of Personal Information for business purposes: Identifiers/Contact Information, Characteristics of Protected Classifications Under Federal and State Law, Commercial Information, Purchase History or Tendencies, Internet or other Electronic Network Activity Information, and Inferences drawn from these.
California residents also possess the following rights:

• Up to twice every 12 months, you can request a copy of the Personal Information that we have collected about you over the previous 12 months, the types of Personal Information we collect, the sources of the information, the business or commercial purposes for collecting your Personal Information, the categories of third parties with whom we share this information, and, if applicable, the categories of third parties to whom we may well disclose Personal Information.

• You can request that we delete Personal Information we have collected about you, unless certain exceptions apply, such as when we require the information to complete a transaction, detect and safeguard against fraudulent and illegal activity, exercise our rights, or comply with a legal obligation.
To exercise these rights, you can email us at We may need to verify your identity or, if relevant, require you to log into an account established with us. We pledge not to discriminate against any individual exercising these rights.


From time to time, we may revise this privacy statement to reflect, for instance, alterations to our practices or for other operational, legal, or regulatory reasons.

Reaching out to us

For further information about our privacy practices, if you have queries, or if you wish to lodge a complaint, please contact us by email at

Last Updated: 20th of June 2023